🔁 Return & Refund Policy
Updated November 2025
30-Day Comfort-or-Return Guarantee: We designed our products to bring calm and comfort. If Still doesn’t help you feel at ease, you can return it within 30 days for a full refund — no questions asked.
How It Works
You have 30 calendar days from the date your order arrives to request a return or exchange. To be eligible, your item must be in its original condition and packaging. Returns are processed quickly — most refunds are issued within 3–5 business days after inspection.
How to Start a Return
- Email our support team at fantasy@fantasyhub.online with your order number and reason for return.
- We’ll reply within 24 hours with a prepaid return label and simple instructions.
- Once your return is received and verified, we’ll issue your refund to the original payment method.
Non-Returnable Situations
- Items returned more than 30 days after delivery.
- Products damaged due to misuse or improper care.
- Orders missing major parts or accessories not due to our error.
Refund Processing Time
Refunds are credited back to your original payment method (PayPal, credit, or debit card). Depending on your bank, funds may take an additional 3–7 business days to appear.
💳 PayPal Orders: Refunds go directly to your PayPal balance. If you paid using a linked card, the funds return to that card automatically.
Questions? Reach us anytime at fantasy@fantasyhub.online — we’ll make it right.